Privacy Policy – English
This policy aims to clarify how Assístia® collects and handles your personal data.
All personal information related to users will be handled in accordance with the Personal Data Protection Law of October 26, 1998, Law No. 67/98, and the General Data Protection Law No. 13.709/2018.
Filling out forms on our system implies acceptance of this Privacy Policy.
The use of this website implies the User’s consent to the collection, storage, and use of the provided personal information and its updates, traffic data, IP addresses, among others.
Any information provided by users will be collected and stored for a period of 5 years, in accordance with the highest security and reliability standards.
All information collected from users is securely transmitted using encryption processes in the virtual environment of the Companies.
The personal information provided to us by users will be collected through ethical and legal means for Business Management, Service Provision, or Licensed Commercial Activity purposes.
The User hereby authorizes Assístia® to, at its discretion, preserve and store all registration data, email addresses, IP addresses (Internet Protocol), date and time of access, and/or others.
The phone number registered by the User on this website may be used to improve their experience with the companies and their products.
All personal data entered on this website can be deleted, modified, and/or corrected by the User.
Users are aware of the business process with which they interact and register information, and it is at their discretion to provide or not provide this information. If the decision is made not to provide information, the user will be informed about the consequences of this decision, noting that some services may be significantly impaired or even become inaccessible.
Unless legally or judicially required, user information will never be transferred to third parties or used for purposes other than those for which it was collected.
Access to the collected information is restricted to authorized employees for the proper use of this data. Employees who misuse this information, violating our Privacy Policy, will be subject to the penalties outlined in our Information Security Policy.
We will maintain the integrity of the information provided to us.
For credit operations and risk management, we may check information about our clients with reputable reference sources.
Assístia® provides customer support channels to clarify any doubts that may arise. For questions related to your security, please email: infosec@assistia.com
This website may use cookies to manage user sessions and store preferences, track information, date and time of access, among others. Cookies may be used regardless of the user’s registration.
a. “Cookies” are small text files transferred via a server to the hard drive and stored on the user’s computer. Cookies can collect information such as the date and time of access, browsing history, preferences, and the user’s name.
In compliance with the General Data Protection Law (LGPD), Assístia® provides a contact channel with the Data Protection Officer:
Renato Varza
Email: dpo@assistia.com
This website may occasionally contain links to third-party websites. In this case, Assístia® is not responsible for the content or the security of the user’s information when accessing third-party websites. Such websites may have their own privacy policies regarding the storage and retention of personal information, completely unrelated to this website.
User information and registration data are protected by a unique, personal, and non-transferable username and password, which should not be disclosed either by Assístia® or by the User themselves. Therefore, it is essential that the User takes the following precautions to reduce associated risks:
Never share your password with third parties.
Create a password with character complexity, combining letters, numbers, and special characters.
Avoid using a single password for multiple websites and do not forget to change them periodically or immediately if you suspect it has been compromised.
Use the “logout” button after finishing your session.
Be extra cautious when accessing personal accounts on public access computers or networks.
Always keep your operating system and antivirus updated.
Assístia® does not guarantee that the content, tools, and materials contained, used, and offered on this website are precisely updated or complete and is not responsible for any damages caused by content errors or equipment failures.
Assístia® is not responsible for the misuse of information and tools provided by this website, for any purposes, made by any user, and is not liable for any damage caused to the user’s own or third-party rights, whether or not caused by such misuse.
Under no circumstances will Assístia®, its directors, or employees be liable for any direct or indirect, special, incidental, or consequential damages, losses, or expenses arising from the connection with this website or its use, or the inability to use it by any party, or in connection with any performance failure, error, omission, interruption, defect, or delay in operation or transmission, computer viruses, or line/system failure.
The proper provision of all Internet resources, without exception, is the sole responsibility of the website User.
The information, tools, and means used to interact with users on the pages of this website are subject to change without prior notice or authorization.
Unless stated otherwise, all content on the pages of this website, such as information, materials, tools, page organization, graphics, and drawings, belong to Assístia® or third parties who have legally granted their usage rights.
